Return, Refund & Replacement

What can I return?

You may request returns for most of the products; you buy from Poojaghar.world that are within the return window, except that are explicitly identified as not returnable on the product detail page and/or Poojaghar.world. To know about the Return window for Poojaghar Business orders, please visit here (Page must be redirect to return window)

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Poojaghar.world

How to return Products?

Go to Your Orders to initiate a return. (Page must be redirect when we click on Your Order)

Note: If you need to contact the Poojaghar helpline or email ID; Poojaghar is available to serve you.

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the product that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with world Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

Poojaghar.world, Refund Policy

Once we receive your return of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).

Which items are eligible for a Free Replacement?

All the items are eligible for free replacement except customized temples (All Sizes)

What are the conditions for Free Replacement?

Items within return window and in stock (exact same item) with our warehouse are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

  • Item received is physically damaged;
  • Item received has missing parts or accessories;
  • Item received is different from their description on the product detail page on Poojaghar. world; or
  • Item received is defective/does not work properly?

 

Note:

  • A free replacement cannot be created for an item which was returned and replaced once earlier.
  • If the item has missing parts or accessories, you may try to contact with Poojaghar Helpline number for assistance.
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